This site is owned and operated by Lancore Merchant Services Ltd and Lancore Ltd. "Lancore" and "LMS" are registered trade marks. Both companies are registered in the United Kingdom and are not affiliated with other companies of the same or similar name.

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Lancore is opening a world of new markets to enable on-line e-commerce merchants to focus on what they do best – operating and expanding their businesses. Wherever you are selling your products in the world, Lancore is dedicated to helping merchants increase their share of profitable, predictable income growth from on-line shoppers.
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Privacy Policy

Lancore Merchant Services and Lancore Limited ("Lancore", "we" and "our") respect your privacy and are committed to protecting the confidentiality of your personal information and we aim to be as clear and open as possible about how we use your personal information.

This Privacy Policy sets out the basis on which any personal data we collect from you or that you provide to us will be used by us.  

We collect information about you as follows:

1) Directly from you: You can visit our website without giving us your personal information. However, offers visitors the opportunity to contact us and submit or request information. We may collect the following personal information:

- Name

- Email address

- Telephone number

- Other information relating to your enquiry

The purpose of collecting this data is to provide information you have requested.

If you contact us we may keep a record of that correspondence.

2) From our website: Understanding the way you interact with our website is important to us which is why we monitor site traffic using small files known as "cookies". These cookies collect information about how you use the website and we use that information to improve our site's design and functionality.

These cookies are not used to identify you personally.

Use of personal information:

Unless you have withdrawn your consent Lancore may use the information we hold about you to email or telephone you with any information you have requested or provide you with information about services that may be of interest to you.

You may "opt-out" or withdraw your consent about receiving any information from us by emailing us, calling us on 01606 43431 or writing to us at the following address:

Laburnum House
413 London Road

Sharing of your personal data:

Subject to applicable data protection law we may share your personal data with:

- Lancore and its associated companies
- Sub-contractors and others who help us to provide our products and services
- Companies providing services to us
- Fraud prevention agencies and credit reference agencies
- Government bodies and agencies in the UK and overseas (eg Financial Conduct Authority)
- Courts to comply with legal requirements
- Payment systems such as banks, Visa or Mastercard in order to provide our services

Keeping your data secure:

Sending information over the internet is generally not completely secure and we can't guarantee the security of your data while it is in transit. Any data you send is at your own risk, however we have procedures and security features in place to keep your data secure once we receive it.

Where we store your personal data:

We store your data on secure servers in the European Economic Area but it may be transferred to and stored outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or one of our suppliers. By submitting your personal data you agree to this transfer, storing and processing. These countries may not necessarily have data protection laws as comprehensive or protective as those in the EEA. However, our collection, storage and use of your personal data will at all times be governed by this Privacy Policy and we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Retention periods for data:

- Data collected relating to queries about our services will be retained for as long as necessary to deal with that query

- Data collected which resulted in establishing an account with Lancore will be retained for 3 years after the account has been closed.

Your rights:

- You have the right to access the personal data held about you or to obtain a copy of it. You will be asked to verify your identity when making this request. To obtain a copy of the personal information we hold about you please write to us at:

Laburnum House
413 London Road

- You have the right to have your personal data corrected if it is inaccurate
- You have the right to object to processing of your personal data
- You have the right to request changes to your personal data
- You have the right to have your personal data erased


If you have any queries concerning your personal data please contact us by email or write to us at:

Laburnum House
413 London Road

Registered with NACHA - Lancore is a registered trademark.

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