Posts Tagged ‘Ecommerce’

Should You Use A Smartphone To Run Your Online Business?

Monday, January 10th, 2011

If you run an online business, or are at least trying to run an online business, you must have felt the urge to buy a smartphone such as the new Nexus S by now. Being able to check your emails, calculate your tax return, call your clients, shop for merchandise and perform thousands of other tasks all from the palm of your hand is, indeed, handy.

There are advantages to be had from working with a smartphone. Apple’s iPhone, Google’s Android and RIM’s Blackberry are all fantastic business tools, but for small online businesses, especially those with just one or maybe two employees, they can be a recipe for disaster.

Security Risk

With the opportunity to cram a ton of information, including all your passwords for email accounts and potentially information about your company’s business merchant account etc, onto your smartphone, losing it is a disaster. Imagine leaving your briefcase with the keys to your office in it, along with your every conversation by email and text message, links to all your favourite websites and pictures of your kids too.

To be safe, you need to have a separate work and personal phone. Plus you should purge your phone at least every week to keep it clear of too many emails, and you should never save your passwords, no matter how annoying it is to type them in every time. Having a password to access your phone is a good idea too.

Signal + Battery Power

All the power of your super smart phone can be brought crashing down by a simple tunnel. You don’t want to be on a crucial call only to lose signal or power. This not only looks unprofessional to clients, it can even cause you to lose business and sales if your business requires a response from you via your phone.

Restricting the use of your smartphone as a main point of contact to periods when it is just unavoidable will save you from any of this. People will trust you more if you call them from a landline anyway and you will be in a better position to use a computer while on the phone too.

Concentrate Less

Having all your business calls and emails coming through your palm sized unit can force you to have your nose in your phone all the time. This is not only uncomfortable; it is annoying for your friends and family and does not paint a good impression for clients.

The answer is no! Having a proper station from which to run your online business will always be much more efficient and comfortable than using just a smartphone. Smartphones are great devices and can really help your business, but restricting yourself to one portal is madness.

As a leading payment service provider, we at Lancore know a thing or two about security and the smartphone route of business simply isn’t secure as your primary means of running your companies comings and goings.

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Top 3 Ways Lancore Will Affect Your Online Business?

Friday, October 15th, 2010

Business SuccessWhen you open an online business or make the wise decision to move your business online, you will need a partner who knows how to handle your money in a fast, reliable and professional manner which allows you to relax safe in the knowledge that all the hard background work is being done for you. That way you can focus on what you started a business for in the first place.

Working with Lancore by your side, you will open up a host of opportunities which would be impossible to manage on your own:

Increase Your Sales

Lancore’s global payment gateways are part of a cutting edge system which links your business to countless banks around the world. If you thought you were making money, just wait until you have orders coming from all four corners of the planet. That’s over 6 billion potential customers and with the world going online and mobile, the opportunities which having a strong payment gateway provides are too good to miss.

With solutions for every kind of online payment for every kind of business from small one man operations all the way to large ecommerce companies, you will give your business a huge boost and maximize your profits in no time at all, by getting in touch with Lancore.

Open You Up To New Markets

Having a business can be an extremely rewarding endeavour but how often have you wished you could spread your empire further afield. Lancore can help you spread your operation not just to the outskirts of your town, but all the way around the world. The relationship Lancore has built with international banks has given them the tools to give your business global reach. Multi currency transactions are just part and parcel of Lancore’s services.

Secure Your Money

Dealing with countless banks and customers transactions can be a struggle for even the most accomplished businessman. What Lancore promises, is to provide you with the most secure, most reliable financial money transfer services available online. Their servers are the Fort Knox of online security with multilayered encrypted data to ensure that when you join forces with Lancore, you will be sure that your future is safe.

The bottom line is that Lancore’s range of services will help you make more money for your business. Their innovation and technical prowess shines through starting with their customer service all the way through to their final product.

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Why Facebook Integration Will Improve your Online Business

Monday, August 16th, 2010

One way in which you can improve your exposure is by moving your businesses website into a more socially accessible environment. This can be achieved by integrating your pages with Facebook. The social networking giant is no longer a ‘phenomenon’ as with over 500 million users it has become a by-word for modern online networking and for a fast growing movement of people who stay in touch and like to hear each others ‘likes’ and ‘dislikes’, often trusting this over more direct sales approaches.

The fact is that people don’t want to be sold to. They want to make informed decisions on their purchases. What Facebook integration can do for you is facilitate the decision of your visitors by providing an onscreen run down of what their friends say about your products. For example, let’s say you are in the business of selling shoes. Visitor A comes onto your website and you say ‘Hi, buy our shoes, they are really great.’ Now for some consumers this might be enough to convince them to buy your product. But for the more discerning consumer they will need a bit more convincing before any online credit card processing takes place. They may go off and find some comparisons, read some reviews, but above all they will trust the opinions of their friends, and are most likely to respond to a recommendation from one of them.

Now once you have integrated Facebook onto your site, Visitor B arrives on your website and is not only greeted by your assurance that your shoes are ‘great’ but with the Facebook integration they will be able to see instantly that their best friends ‘like’ your product or have even left a more detailed comment like: ‘yes I agree these really are great shoes, I would recommend them’. Who can you trust if you can’t trust your best friends?

Facebook Connect is the name of the program that you need. It offers you ‘Like’ buttons which you can apply to your products so that people can see at a glance how many of their friends like something, ‘activity feeds’ which lets people see what their friends are doing on your site (e.g. Tom just bought some shoes), and also a comment section so that visitors can see what their friends really think of your products (e.g. Wow these shoes are so comfy, really glad I bought them).

A good ecommerce website should have a good grasp of integration from the social activities all the way down to their payment service provider. Through this they can offer an assured service that is secure, comprehensive and still has a human element involved.

By creating incentives and building the number of people who are friends with your website online, you will be making strides into the biggest social network ever and providing your business with a whole new arena to sell your products and increase your profits. Visit www.facebook.com today and see how easy it is to integrate your website.

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5 Ways to Make Your Website More Enticing to Customers

Thursday, July 29th, 2010

Web Page CloseupWith such a fiercely competitive network of websites and blogs out there, getting your website onto the screens of your customers and keeping it there is a tough job. There are many ways in which to help your business become more popular and more profitable if you own a physical store on a high street – doing things like regular advertising, improving the appearance of your shop front, placing special offers in the window and being friendly and courteous to your customers.

Similar concepts can be explored and utilised in the online environment to help your e-business become a success:

Unique Content

Having unique content on your website is a very important thing for two reasons. One reason is that when people come to your website they don’t want to see the same thing over and over again, they want to see something new and interesting to make them want to come back. Another reason is that search engines want to see that you are constantly updating your website. This will be a factor in how they rank your website in their search results.

SEO

This brings us on to search engine optimisation (SEO). SEO is the art of improving websites rankings in the search engines – thereby getting more potential customers to your website – through a series of techniques such as on-site optimisation, link building and keyword analysis. By employing a sustained SEO campaign your website can be swiftly moved up the search rankings and find you more new customers.

Pictures

Having created some awesome content and optimised your site for search engines, you don’t want to scare your customers off with some poor quality, pointless photos which don’t do you or your products justice. A good photo can be the difference between a customer staying or not.

Involvement Devices

An involvement device is a tool which immediately grabs your customer’s attention as soon as they reach the site. Not just verbally, but with something they have to interact with which encourages them to stay on the page and invest their time and attention on you.

Attractive

Having a well designed site is not only important for usability, but is something which people subconsciously look for when they touch down on your website. How many times have you arrived at a webpage only to not find anything working, not know how to find out what you want and not like how anything looks? This is what you want to avoid with your site.

Have a good look at your website and really go through these important points and tick off each one that you could do with addressing, then act!

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Top Tips from the Big Boys on How to Be Successful in Online Business

Monday, July 26th, 2010

Ecommerce GlobeIf you are a business owner, you will likely have aspirations of high sales figures, loyal customers and growing budgets. One way of helping you get your business heading in the right direction, and in this case online business, is to look up to businesses which currently captivate and entice millions of people around the world to invest in, log on to and buy from their websites. By taking a look at the heavy hitters out there you can see what makes them an online success and what advice you can take from their example to help your business improve.

By using the Alexa top 500 websites in the world list, which calculates its list based on the highest combination of visitors and page views, picking websites which are basically ecommerce sites and discounting websites that are search engines or directories or social networking, this list of most successful online businesses becomes a bit more interesting and less of a popularity contest.

Tucked in at No.11 on Alexa’s UK list, Amazon is the top ecommerce site behind search giants Google, Yahoo and Windows Live, and behind Facebook and things like BBC online and Wikipedia. All of which are not normal ecommerce sites. Amazon has a massive multinational customer base with, in the US, nearly three times the internet sales revenue of its nearest competitor Staples. Amazon can teach us that constantly diversifying your product base and never sitting on your laurels will keep your business profitable and ahead of the curve.

eBay sits at no.8 on Alexa’s list. Now while it is not necessarily always making profit for itself through selling items it certainly turns a healthy profit through an ‘insertion fee’ for every item users submit for auction. It must have done having purchased PayPal for $1.5 billion. Ingenuity eBay teaches us, is the key to making money online. When eBay first launched in 1995, it for a long while had a veritable monopoly on the genre until people caught up.

While these are the two biggest direct online retailers, the likes of Google, Facebook and Yahoo all make an even healthier profit by selling services, links and advertising. Is this a sign of the times that to make money online, selling goods is a less lucrative option? If you are trying to beat the top dogs then yes. But if you are a normal business with good products then online selling is still by far the best option.

Martin Able is an established team member at the payment service provider Lancore and has a wealth of experience in secure and reliable money transfer services.

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The Best Smartphones for Business Owners

Thursday, July 22nd, 2010

smartphoneIf you are in business these days it is almost essential to have a smartphone. With all the mobility of a…er…mobile, and all the handy application usefulness of a computer, they go with business like bread and butter. They are particularly valuable for small businesses and can act as an entire office for some one man companies. If they could find somewhere to keep the mugs in a smartphone they would no doubt do coffee too.

Every month it feels like there is a new development in the smartphone market, with the iPhone 4 not long out, regular upgrades to operating systems opening new avenues and new handsets popping up all over the place, how do you know what to get if you are looking to buy? Well here are what I can tell are the top dogs of the moment and a taste of what they have to offer people in business.

iPhone

Positives: For starters there is no denying its iconic status and the element of prestige that make people fork out those extra few pounds to pull this out when in envious circles is certainly a positive factor. The new iPhone 4 with iOS4 has multi tasking, a multitude of business friendly apps and speedy browsing all of which make for a great business-use smartphone.

Negatives: Possible problems with the antenna on the new phone have been well documented but supposedly are due to be solved with a software update.

HTC

Positives: Using the Android operating system, new HTC smartphones such as the Desire and HD2 provide a very fast and user friendly experience with a very fast processor, multi tasking and a personalsable home screen. This along with a platform which allows you to create and upload your very own apps makes this a very versatile smartphone.

Negatives: A few missing areas of built in functionality but which can easily be plugged with the multitude of apps, plus some have said it has an inferior battery life. However, in practice it seems to be no different to the other smartphones of this generation.

Blackberry

Positives: Has been the first choice for many business professionals for a long time and now even the Queen has one after being given a Blackberry as a gift after touring the Canadian headquarters of its maker, Research in Motion. Blackberries have multi-tasking skills and a great battery life to allow for lots of emailing and status updating.

Negatives: A limited application store choice in comparison to the Apple app store and relatively slow browser when compared to its competitors.

Any one of these amazing smartphones will be a massive asset to any business professional but the question is: do you buy now or wait a few months for the next amazing innovation to be announced?

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Government to get everyone in the UK Online by 2015

Thursday, July 22nd, 2010

UK_OnlineThe Networked Nation Manifesto published on 12th July 2010 highlighted the number of people in the UK who are missing out on opportunities that the internet brings. The UK digital champion Martha Lane Fox produced this manifesto and has announced plans to try and get everyone in the UK of working age online by 2015. This is spurred by the fact that if everyone who is not online took advantage of the opportunities the internet can bring, in the shape of access to jobs and consumer savings it could in turn save a lot of money for the UK economy. For example if just 3.5% of UK unemployed gained employment this would save £560m, and with 90% of jobs now requiring basic internet skills, getting everyone online could be an easy way to save some money.

The document not only ranks economic reason for getting everyone online, it highlights many social reasons, such as the statistics that show children from households with internet access do better at school than children from households without it. Also, the elderly tend to be the demographic least likely to access the internet but with old age being a prime time for loneliness and isolation, opening up the older generation to the social side of the internet could mean a lot to social services and concerned families around the country.

For online business this move can only be a good thing. More people online means more people to use online services and shopping outlets. Also if more elderly people get online, then this will open up what is currently a relatively small market with new online services created specifically for older men and women. It is likely that any services created with them in mind would need to be easy to use and as technologically friendly as possible.

While it may be impossible to get 100% of the UK population online, this manifesto may certainly lead to many more plugging in when before they may not have. For the success of the manifesto plan the proof will be in the pudding over the next few years; cost will of course be a factor with 50% of those not online earning less than £11,500/year. Martha Lane Fox hopes for this not to cost the UK anything, with investment coming from private and voluntary sectors, but with money levels in the UK circling the plug hole and what money there is being diverted away from things like schools, if people see any money being poured into internet access and don’t appreciate the benefits there could be some serious complaining on the way.

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Social Media is Becoming a Major Business Channel

Thursday, July 1st, 2010

Social Media

While we mentioned in a previous post how social media can be a valuable tool for online businesses, new statistics have arisen which show just how big a part of our lives they have become. Two reports, one by Hitwise and one from Econsultancy show some remarkable results.

The results produced by Hitwise show that in the UK in May, there were more people using social networking sites than search engines. This is an alarming statistic for some as it shows the extent to which social networking has grown, to where it can attract more visitors than the giant search engines. From a business point of view this brings up the question, where should your investment in advertising be made? And if social media is going to become a consistently more visited medium than the search engines, will people be as easy to pitch to when they are chatting to their friends about a product as opposed to when they are actively searching for a something they want?

With this in mind, Econsultancy’s 3rd annual Online Measurement and Strategy Report handily shows that since 2009 there has been a 9% increase in the number of agencies using social media monitoring analytics. This is the biggest increase in all types of analytics, proving that people are now beginning to appreciate the power of social media and are looking for ways to use them to help their business. The report shows how organisations use a variety of methods to monitor social media including free to use feeds and dashboards, web analytics tools, paid for reputation monitoring tools, a mixture of all of these or of course, none of these. It seems business is going social in a big way.

However, Hitwise’s statistics when broken down show that Google on its own is still the most visited site in the UK. This may be just a sign that Google is beating its rivals into submission leaving a space in the stats which happens to be filled by a social networking site (Facebook is second, 2% behind), but if you look at it another way, people may be getting from social networking what they were looking for from search engines, plus all the fun and games on top. Why go back to a search engine?

Whether these stats herald the beginning of a new age or just signify a blip being followed up by a conscientious tech savvy business community, only time will tell. But if companies are to move to a more social media centric forum you can be sure that Lancore will be there ready and waiting with all the online multi-currency payment processing required.

As an intrinsic part of the Lancore team Martin Able is specialised in arranging secure payment gateways for quick and effective money transfer services.

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Top 5 Ecommerce Applications Of Social Media

Friday, May 28th, 2010

Social Media is big business and with the right plan of action and a delicate touch any site can utilise people power to improve their ecommerce. Here are a few brands which have made a big difference to their ecommerce growth using social media.

Zappos

Zappos is an online shoe and clothing store which uses their company culture to sell their products. They believe that their company culture is strong enough to sell their brands by using Twitter (400 staff tweeting) and other social media outlets to project their lifestyle. Their blogs for example contains more information on their day to day life than about product updates and new releases.

Dell

Dell asks its customers to help shape its brand and even its products. A while back, some might say it was in the bad books of the social media world, but if its websites navigation is anything to go by they now make a strong statement about their commitment to community and service. They are active in every social media sector and have over 400,000 ‘Twitterers,’ or is it ‘Twits’ or ‘Tweeterers’? Most interestingly, Dell has an idea generating community called ‘Ideastorm,’ from which tens of thousands of ideas have been generated. 200+ of which have been implemented.

Best Buy

Best Buy has a mantra of radical transparency. It is also a company of regular Twitter users, but its use of an open application interface is awesome as this provides developers with access all its catalogue data from their ecommerce website to allow them to use it to test and create new applications.

Wet Seal

Wet Seal is a clothing store which has an online gallery where customers can create ensembles from their catalogue in order to best judge what to buy. However this catalogue is also a community forum where people can publish their ensembles and get reviews from other customers. This is a step beyond a normal review by being imagination driven and brings in visitors motivated by social validation. The idea is taken a step further when you visit a store physically. Customers published ensembles are searchable, so your choice of outfit could be a tool to sell to another customer – user generated merchandising.

Build A Bear Workshop

How can you use social media to sell something like a teddy bear? – Primarily, an experience centric product. Well ‘Build A Bear Workshop’ created an online world for its, largely child, patrons. This online world is basically a ‘Facebook’ for kids. From this interactive world customers can chat and share online items from each other and have access to staff from ‘Build A Bear Workshop’ to answer questions and buy online goods.

Social Media is an important and growing part of the ecommerce universe, and when used with innovation and sincerity it can be a powerful tool. How could your business use social media to better sell your product?

Martin Able is an e-commerce professional experienced with money transfer services and cheque processing for internet retailers.

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Ecommerce Made Easy With Web Design Plug-In

Friday, March 12th, 2010

The first stage of creating an ecommerce website is of course coming up with a good idea. Whether you’re selling organic tomatoes or Toshiba televisions you have to have your ideas in place before you go on to the next stage. One area that must almost immediately be attended to is the site design. It has to be eye catching, organised and fit with the theme that the site is trying to create.

You don’t want for instance, a children’s toy site in a sinister black and red design. That’s just an obvious example but it makes the point that a sites design has to be tailored correctly. It can however be very time consuming to constantly tweak and redesign a site. Fortunately there are tools available which can make the process both quicker and easier without having to cut back on the sites aesthetic appeal.

Photoshop is often closely tied to websites in the design stage, but thanks to a variety of plug-ins it can also provide a highly useful development platform. Media Lab Inc are a top provider of Photoshop plug-ins and have recently announced the impending release of SiteGrinder 3. This development feature can quickly and efficiently build web stores with fully integrated shopping cart features including CSS and XHTML right from Photoshop using basic Photoshop text and art layers.

In addition once the site is up and running the SiteGrinder software can allow you to edit and manage content on the site from and internet ready computer.

Furthermore it’s not just for beginner web designers, as while it generates the code directly from the Photoshop setup this can be easily edited afterwards in Dreamweaver for instance. As such a non-developer can create a working site from scratch and without having to write a single line of code, while a seasoned developer can use it to create a foundation on which to build.

Of course like they say ‘there’s no such thing as a free lunch’ and the SiteGrinder 3 service will cost you. SiteGrinder 3 is set to become available from the 29th of March and clients are being encouraged to make the transition from SiteGrinder 2 and pre-order the product. By pre-ordering you can receive a discount with the full Web Suite available for $499 with a $300 saving.

Clearly this isn’t the cheapest tool available, but by offering high quality web design with multi level menu creation, dynamic function input and easy flash feature input among an abundance of other features it’s clearly going to sell.

Of course… you could always just use notepad.

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