Posts Tagged ‘Ecommerce’

5 Ways to Make Your Website More Enticing to Customers

Thursday, July 29th, 2010

Web Page CloseupWith such a fiercely competitive network of websites and blogs out there, getting your website onto the screens of your customers and keeping it there is a tough job. There are many ways in which to help your business become more popular and more profitable if you own a physical store on a high street – doing things like regular advertising, improving the appearance of your shop front, placing special offers in the window and being friendly and courteous to your customers.

Similar concepts can be explored and utilised in the online environment to help your e-business become a success:

Unique Content

Having unique content on your website is a very important thing for two reasons. One reason is that when people come to your website they don’t want to see the same thing over and over again, they want to see something new and interesting to make them want to come back. Another reason is that search engines want to see that you are constantly updating your website. This will be a factor in how they rank your website in their search results.

SEO

This brings us on to search engine optimisation (SEO). SEO is the art of improving websites rankings in the search engines – thereby getting more potential customers to your website – through a series of techniques such as on-site optimisation, link building and keyword analysis. By employing a sustained SEO campaign your website can be swiftly moved up the search rankings and find you more new customers.

Pictures

Having created some awesome content and optimised your site for search engines, you don’t want to scare your customers off with some poor quality, pointless photos which don’t do you or your products justice. A good photo can be the difference between a customer staying or not.

Involvement Devices

An involvement device is a tool which immediately grabs your customer’s attention as soon as they reach the site. Not just verbally, but with something they have to interact with which encourages them to stay on the page and invest their time and attention on you.

Attractive

Having a well designed site is not only important for usability, but is something which people subconsciously look for when they touch down on your website. How many times have you arrived at a webpage only to not find anything working, not know how to find out what you want and not like how anything looks? This is what you want to avoid with your site.

Have a good look at your website and really go through these important points and tick off each one that you could do with addressing, then act!

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Top Tips from the Big Boys on How to Be Successful in Online Business

Monday, July 26th, 2010

Ecommerce GlobeIf you are a business owner, you will likely have aspirations of high sales figures, loyal customers and growing budgets. One way of helping you get your business heading in the right direction, and in this case online business, is to look up to businesses which currently captivate and entice millions of people around the world to invest in, log on to and buy from their websites. By taking a look at the heavy hitters out there you can see what makes them an online success and what advice you can take from their example to help your business improve.

By using the Alexa top 500 websites in the world list, which calculates its list based on the highest combination of visitors and page views, picking websites which are basically ecommerce sites and discounting websites that are search engines or directories or social networking, this list of most successful online businesses becomes a bit more interesting and less of a popularity contest.

Tucked in at No.11 on Alexa’s UK list, Amazon is the top ecommerce site behind search giants Google, Yahoo and Windows Live, and behind Facebook and things like BBC online and Wikipedia. All of which are not normal ecommerce sites. Amazon has a massive multinational customer base with, in the US, nearly three times the internet sales revenue of its nearest competitor Staples. Amazon can teach us that constantly diversifying your product base and never sitting on your laurels will keep your business profitable and ahead of the curve.

eBay sits at no.8 on Alexa’s list. Now while it is not necessarily always making profit for itself through selling items it certainly turns a healthy profit through an ‘insertion fee’ for every item users submit for auction. It must have done having purchased PayPal for $1.5 billion. Ingenuity eBay teaches us, is the key to making money online. When eBay first launched in 1995, it for a long while had a veritable monopoly on the genre until people caught up.

While these are the two biggest direct online retailers, the likes of Google, Facebook and Yahoo all make an even healthier profit by selling services, links and advertising. Is this a sign of the times that to make money online, selling goods is a less lucrative option? If you are trying to beat the top dogs then yes. But if you are a normal business with good products then online selling is still by far the best option.

Martin Able is an established team member at the payment service provider Lancore and has a wealth of experience in secure and reliable money transfer services.

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The Best Smartphones for Business Owners

Thursday, July 22nd, 2010

smartphoneIf you are in business these days it is almost essential to have a smartphone. With all the mobility of a…er…mobile, and all the handy application usefulness of a computer, they go with business like bread and butter. They are particularly valuable for small businesses and can act as an entire office for some one man companies. If they could find somewhere to keep the mugs in a smartphone they would no doubt do coffee too.

Every month it feels like there is a new development in the smartphone market, with the iPhone 4 not long out, regular upgrades to operating systems opening new avenues and new handsets popping up all over the place, how do you know what to get if you are looking to buy? Well here are what I can tell are the top dogs of the moment and a taste of what they have to offer people in business.

iPhone

Positives: For starters there is no denying its iconic status and the element of prestige that make people fork out those extra few pounds to pull this out when in envious circles is certainly a positive factor. The new iPhone 4 with iOS4 has multi tasking, a multitude of business friendly apps and speedy browsing all of which make for a great business-use smartphone.

Negatives: Possible problems with the antenna on the new phone have been well documented but supposedly are due to be solved with a software update.

HTC

Positives: Using the Android operating system, new HTC smartphones such as the Desire and HD2 provide a very fast and user friendly experience with a very fast processor, multi tasking and a personalsable home screen. This along with a platform which allows you to create and upload your very own apps makes this a very versatile smartphone.

Negatives: A few missing areas of built in functionality but which can easily be plugged with the multitude of apps, plus some have said it has an inferior battery life. However, in practice it seems to be no different to the other smartphones of this generation.

Blackberry

Positives: Has been the first choice for many business professionals for a long time and now even the Queen has one after being given a Blackberry as a gift after touring the Canadian headquarters of its maker, Research in Motion. Blackberries have multi-tasking skills and a great battery life to allow for lots of emailing and status updating.

Negatives: A limited application store choice in comparison to the Apple app store and relatively slow browser when compared to its competitors.

Any one of these amazing smartphones will be a massive asset to any business professional but the question is: do you buy now or wait a few months for the next amazing innovation to be announced?

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Government to get everyone in the UK Online by 2015

Thursday, July 22nd, 2010

UK_OnlineThe Networked Nation Manifesto published on 12th July 2010 highlighted the number of people in the UK who are missing out on opportunities that the internet brings. The UK digital champion Martha Lane Fox produced this manifesto and has announced plans to try and get everyone in the UK of working age online by 2015. This is spurred by the fact that if everyone who is not online took advantage of the opportunities the internet can bring, in the shape of access to jobs and consumer savings it could in turn save a lot of money for the UK economy. For example if just 3.5% of UK unemployed gained employment this would save £560m, and with 90% of jobs now requiring basic internet skills, getting everyone online could be an easy way to save some money.

The document not only ranks economic reason for getting everyone online, it highlights many social reasons, such as the statistics that show children from households with internet access do better at school than children from households without it. Also, the elderly tend to be the demographic least likely to access the internet but with old age being a prime time for loneliness and isolation, opening up the older generation to the social side of the internet could mean a lot to social services and concerned families around the country.

For online business this move can only be a good thing. More people online means more people to use online services and shopping outlets. Also if more elderly people get online, then this will open up what is currently a relatively small market with new online services created specifically for older men and women. It is likely that any services created with them in mind would need to be easy to use and as technologically friendly as possible.

While it may be impossible to get 100% of the UK population online, this manifesto may certainly lead to many more plugging in when before they may not have. For the success of the manifesto plan the proof will be in the pudding over the next few years; cost will of course be a factor with 50% of those not online earning less than £11,500/year. Martha Lane Fox hopes for this not to cost the UK anything, with investment coming from private and voluntary sectors, but with money levels in the UK circling the plug hole and what money there is being diverted away from things like schools, if people see any money being poured into internet access and don’t appreciate the benefits there could be some serious complaining on the way.

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Social Media is Becoming a Major Business Channel

Thursday, July 1st, 2010

Social Media

While we mentioned in a previous post how social media can be a valuable tool for online businesses, new statistics have arisen which show just how big a part of our lives they have become. Two reports, one by Hitwise and one from Econsultancy show some remarkable results.

The results produced by Hitwise show that in the UK in May, there were more people using social networking sites than search engines. This is an alarming statistic for some as it shows the extent to which social networking has grown, to where it can attract more visitors than the giant search engines. From a business point of view this brings up the question, where should your investment in advertising be made? And if social media is going to become a consistently more visited medium than the search engines, will people be as easy to pitch to when they are chatting to their friends about a product as opposed to when they are actively searching for a something they want?

With this in mind, Econsultancy’s 3rd annual Online Measurement and Strategy Report handily shows that since 2009 there has been a 9% increase in the number of agencies using social media monitoring analytics. This is the biggest increase in all types of analytics, proving that people are now beginning to appreciate the power of social media and are looking for ways to use them to help their business. The report shows how organisations use a variety of methods to monitor social media including free to use feeds and dashboards, web analytics tools, paid for reputation monitoring tools, a mixture of all of these or of course, none of these. It seems business is going social in a big way.

However, Hitwise’s statistics when broken down show that Google on its own is still the most visited site in the UK. This may be just a sign that Google is beating its rivals into submission leaving a space in the stats which happens to be filled by a social networking site (Facebook is second, 2% behind), but if you look at it another way, people may be getting from social networking what they were looking for from search engines, plus all the fun and games on top. Why go back to a search engine?

Whether these stats herald the beginning of a new age or just signify a blip being followed up by a conscientious tech savvy business community, only time will tell. But if companies are to move to a more social media centric forum you can be sure that Lancore will be there ready and waiting with all the online multi-currency payment processing required.

As an intrinsic part of the Lancore team Martin Able is specialised in arranging secure payment gateways for quick and effective money transfer services.

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Top 5 Ecommerce Applications Of Social Media

Friday, May 28th, 2010

Social Media is big business and with the right plan of action and a delicate touch any site can utilise people power to improve their ecommerce. Here are a few brands which have made a big difference to their ecommerce growth using social media.

Zappos

Zappos is an online shoe and clothing store which uses their company culture to sell their products. They believe that their company culture is strong enough to sell their brands by using Twitter (400 staff tweeting) and other social media outlets to project their lifestyle. Their blogs for example contains more information on their day to day life than about product updates and new releases.

Dell

Dell asks its customers to help shape its brand and even its products. A while back, some might say it was in the bad books of the social media world, but if its websites navigation is anything to go by they now make a strong statement about their commitment to community and service. They are active in every social media sector and have over 400,000 ‘Twitterers,’ or is it ‘Twits’ or ‘Tweeterers’? Most interestingly, Dell has an idea generating community called ‘Ideastorm,’ from which tens of thousands of ideas have been generated. 200+ of which have been implemented.

Best Buy

Best Buy has a mantra of radical transparency. It is also a company of regular Twitter users, but its use of an open application interface is awesome as this provides developers with access all its catalogue data from their ecommerce website to allow them to use it to test and create new applications.

Wet Seal

Wet Seal is a clothing store which has an online gallery where customers can create ensembles from their catalogue in order to best judge what to buy. However this catalogue is also a community forum where people can publish their ensembles and get reviews from other customers. This is a step beyond a normal review by being imagination driven and brings in visitors motivated by social validation. The idea is taken a step further when you visit a store physically. Customers published ensembles are searchable, so your choice of outfit could be a tool to sell to another customer – user generated merchandising.

Build A Bear Workshop

How can you use social media to sell something like a teddy bear? – Primarily, an experience centric product. Well ‘Build A Bear Workshop’ created an online world for its, largely child, patrons. This online world is basically a ‘Facebook’ for kids. From this interactive world customers can chat and share online items from each other and have access to staff from ‘Build A Bear Workshop’ to answer questions and buy online goods.

Social Media is an important and growing part of the ecommerce universe, and when used with innovation and sincerity it can be a powerful tool. How could your business use social media to better sell your product?

Martin Able is an e-commerce professional experienced with money transfer services and cheque processing for internet retailers.

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Ecommerce Made Easy With Web Design Plug-In

Friday, March 12th, 2010

The first stage of creating an ecommerce website is of course coming up with a good idea. Whether you’re selling organic tomatoes or Toshiba televisions you have to have your ideas in place before you go on to the next stage. One area that must almost immediately be attended to is the site design. It has to be eye catching, organised and fit with the theme that the site is trying to create.

You don’t want for instance, a children’s toy site in a sinister black and red design. That’s just an obvious example but it makes the point that a sites design has to be tailored correctly. It can however be very time consuming to constantly tweak and redesign a site. Fortunately there are tools available which can make the process both quicker and easier without having to cut back on the sites aesthetic appeal.

Photoshop is often closely tied to websites in the design stage, but thanks to a variety of plug-ins it can also provide a highly useful development platform. Media Lab Inc are a top provider of Photoshop plug-ins and have recently announced the impending release of SiteGrinder 3. This development feature can quickly and efficiently build web stores with fully integrated shopping cart features including CSS and XHTML right from Photoshop using basic Photoshop text and art layers.

In addition once the site is up and running the SiteGrinder software can allow you to edit and manage content on the site from and internet ready computer.

Furthermore it’s not just for beginner web designers, as while it generates the code directly from the Photoshop setup this can be easily edited afterwards in Dreamweaver for instance. As such a non-developer can create a working site from scratch and without having to write a single line of code, while a seasoned developer can use it to create a foundation on which to build.

Of course like they say ‘there’s no such thing as a free lunch’ and the SiteGrinder 3 service will cost you. SiteGrinder 3 is set to become available from the 29th of March and clients are being encouraged to make the transition from SiteGrinder 2 and pre-order the product. By pre-ordering you can receive a discount with the full Web Suite available for $499 with a $300 saving.

Clearly this isn’t the cheapest tool available, but by offering high quality web design with multi level menu creation, dynamic function input and easy flash feature input among an abundance of other features it’s clearly going to sell.

Of course… you could always just use notepad.

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Great Methods to Boost Your Sites Profile

Friday, March 5th, 2010

Whether it’s for an ecommerce site or any other, it’s vital to get your name out there. There was a time when businesses got promoted by word of mouth. It still holds true for websites, word of mouth is a great provider for business, but in this case word of mouth most often refers to people posting on forums or from websites linking to you. However getting this to happen requires some work and you can’t simply rely on them coming to you. Here we provide a variety of seller utilised methods for getting your name out there to the right people.

Blog

Blogging is a great way to boost awareness of your business. Firstly it can enhance the profile of your website within Google’s search engine but it can also help bring people to your site in a new way. If you write blog articles regularly which are relevant to your business then you’re providing an alternative point of access for your site. Furthermore, people looking for information on your industry or product will find it very helpful, and who do you think they will look to when it comes time to buy? The website that speaks like an authority in their industry.

Analyse Data

If you don’t have analytics installed on your site, get it. It is an invaluable tool for analysing your sites data and it won’t cost you a thing. It provides you with all the info you will need to understand how users are interacting with your site. Through this you can determine your sites strong points as well as any short comings, this will allow you to make the relevant changes to maximise its potential. Among a multitude of other features you will also find you can track your goal conversions (most often sales) and pinpoint your target market. As a result you will know how to get your site out to the right people.

Social Media

A fairly modern method of site promotion, the effects are currently difficult to measure. However, if you consider that you are promoting to the millions of twitter users then you start to see the potential. By posting tweets related to and answering questions about your industry you can build up a reputation and some followers and hopefully direct some of that back to your site.

PPC

One of the most direct ways of advertising your site is to use a Pay-per-Click campaign. Although there will be some costs involved the rewards can easily outweigh this if it is applied properly. The result is that you will receive adverts listed at the top of relevant searches and pay an amount each time someone clicks through to your site. The end result being, that for a small cost you can get your site a great deal more exposure without extensive SEO.

As an expert on money transfer services, Martin Able knows the best methods for maintaining secure and efficient online credit card processing.

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Top Tools for Making and Keeping Your Site Successful

Friday, January 8th, 2010

With any website there are a multitude of hurdles to get over to get the website up and running. The process of laying down a design for a website and getting development underway can be a somewhat arduous procedure. However, particularly for an ecommerce site, the work does not end there.

Once a site is up and running it is vital to keep it in perfect working order as the alternative is to attract few new clients or start losing the clients you have. Ecommerce is a fickle business and in order to stay on top, promote yourself and most importantly turn a profit, it’s imperative that you take any advantage you can get. Fortunately there are a massive selection of tools available that provide assistance in monitoring and optimising your site. Here are a few of the more vital ones at your disposal. (Fortunately, some of them are free!)

Keyword Analysis Tools

Keyword analysis plays a major part in the search engine optimisation of your site. Good use of keywords will allow you to funnel more specific traffic to your site, filtering out the most likely buyers from the browsers. By determining the right kinds of keywords you can determine what kind of competition you’re up against for search terms and which search terms can separate your site from the herd. Fortunately there are a multitude of keyword tools available on the web. Some of the top ones are Wordtracker, Keyword Discovery and Adwords Keyword Tool. The former two offer more features but a have a paid subscription while the Adwords Keyword Tool is free.

PPC

Pay-per-click campaigns can form the backbone of your websites promotion. Some sites sell advertising space, however the most prominent way to run PPC is through a dedicated service such as Google Adwords, Microsoft AdCenter and Yahoo’s Search Marketing. These major search engine providers run advertising through their own search engines as well as websites who have opted into the program. These services assist you in quickly and easily creating your advert, choosing your keywords, setting your budget and deciding where to display. Alternatively you can turn a profit yourself by renting advertising space on your own site. Just make sure that you don’t allow adverts for your direct rivals!

Website Optimizer

Website optimizer is a free tool from Google that allows you to optimise and tweak your web pages more efficiently. It is important to not only maintain your site but try to constantly improve it. Website optimizer allows you to run two versions of the same page simultaneously by alternating them between users. That is to say that you can compare the success of two variations of one page to determine which is the most successful. Through this, your site can be constantly running comparisons and therefore be ever adapting and improving.

Analytics

Analytics is possibly the most vital tool you can employ to manage your site. It allows you view in-depth statistics on how users are interacting with your site. Through this you can determine which parts of your site are letting you down, which products are drawing the most attention and how people are finding your site among a multitude of other features. You can find out about setting up an analytics account in one of our previous articles as well as several others that provide more in depth discussion of how to utilise analytics for optimising content and optimising for your clientele.

With the use of these tools you will find keeping your site in prime working order a far less laborious process. Furthermore you will be able to make improvements that will help bring more traffic to your site and hopefully generate more sales!

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Displaying and Sorting Your Items for Maximum Sales Impact

Monday, December 21st, 2009

Aside from the obvious functional elements that a good ecommerce site needs it also has to be visually appealing. Furthermore, the visual and layout options of your products must be helpful and easy for your customers to use. If a site appears disorganised and provides too much information contrary to the sites purpose then it will bemuse customers and few will stick around to browse your site further or make a purchase.

While you will want your site to have its own unique feel and style, it is important to follow a few important standards when organising your product search. These can vastly improve a sites quality in the eyes of the visitor and potentially bring in a greater number of sales. Internet shoppers are a very different creature from your common high street shopper. The major difference is that while high street shoppers set out to make purchases, a large percentage of online shoppers are simply browsing and, as a result, are more fickle. This means they are easily put off by poor product layout and a lack of product filtering.

Precise navigation

Navigation is key in so much that if a user can’t find what they want they’re not going to be buying it. It’s imperative that when setting up your product databases you take into consideration how related products will be browsed and what grouping each product is most suited to. Furthermore, each product group must be relevant and you must also consider how sub genres could be applied. A TV for example would fall under the category TV’s with possible sub categories of LCD > Sony > Bravia. If your categories are too broad then a user will struggle to find what they’re looking for amid a mass of irrelevant products.

Provide Search Bar

In the same vein as anchor link navigation it is standard practice now that a user can browse a site using a search box. This is extremely useful as it allows a user to bypass the whole system of links and just look directly for a specific item. However equally as common as search boxes are faults within search boxes, too often users type in the name of a specific item and are returned an assortment of completely irrelevant items. It is essential to set a complex system of filters for your search box so that it is not too broad as this will return to many unrelated items. On the other hand, one that is too strict will be too harsh with user queries and often return nothing.

Refining search options for customer ease of use

There are a variety of other key features that any good ecommerce site should provide to allow easier browsing. When a customer is looking at a selection of items they should be provided with substantial details of the items in question, such as an image (of course), availability, cost and savings, colours and sizes. You want to provide the user with as much information about the product as you can in the small area available. It is often useful to have a feature available that will output the product in greater detail (perhaps a 3D viewer). Features of this sort are more difficult to set up but are massively beneficial in improving the user experience.

It is also critical to allow filtering and sorting of products. These features are vitally important as they allow the customer to be more specific about what they want. Customers should be able to filter products by a variety of features such as size and brand in order to narrow their search accordingly. Sorting should allow the user to put these items in order by price (high-low/low-high), best selling, user ratings, etc. Filtering should always be available on an ecommerce site and is a reasonably easy process to setup.

The point is that you are trying to make the experience for the user as simple as possible. Most important to note is that the user wants to browse the site their way. In order to allow this you must make the browsing of the site precise without making its navigation and filtering methods too rigid.

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