In a bold move, Google has decided to sue the US Government because they feel they were unfairly excluded from a $58m contract to over haul their email systems. The law suit says that Google feels the terms of the contract make it impossible for them to offer their products; despite the fact it was told there would be “full and open competition “ and its ‘Google Apps’ could provide an equal if not better service. Google was supposedly told that only Microsoft’s business software could be used. Google had produced a special version of its apps for government systems to address all the security issues, but the Department for the Interior claimed the product did not comply with their security requirements.
Google is not happy.
But what does all this have to with you and your business?
One of the major arguments Google has lead with, after the apparent favouring of Microsoft, is that their system would cost a lot less than that of Microsoft. With 88,000 staff the Department for the Interior, a few dollars saved on each unit could make a big difference. This saving could then be passed on to citizens and businesses. Also, you may well have a business that interacts regularly with the Department of the Interior, so you may be forced to take up a compatible, more costly system to stay in business.
One of the main things Google is doing this for, (and let’s just agree that they don’t need the money) is to stand up for fairness. If Google really does have a superior product, and the agency just chose not to bother changing their provider or something, surely this is setting a bad example for all business ethics across the country. If the government doesn’t need to be fair, why does any business need to be fair? Google is standing up for your rights as much as their own.
Certainly, a level playing field is something that Lancore strongly agree with. We strive to provide the highest quality of online credit card processing to all our clients with the most secure payment gateways. How fair would it be if we reserved a better service for ‘privileged’ customers? Allowing a business to have unfair benefits within an industry is something that has cropped up in legal battles for Google and Microsoft in the past.
The real story here is not Google suing the US government, its Google’s immortal battle with Microsoft. This battle holds no bars, has no rules and is only after one thing above all: more customers. If Microsoft is seen to win in this situation, some customers (88,000 in fact) will use this at work, and then will probably use them at home and show them to their friends. If Google can use every weapon in their legal arsenal to get those customers, it will.
Would your business choose Microsoft or Google? Do you know what your customers prefer? Knowing your customers and if they prefer one system over another could well be a key to more sales.