Archive for the ‘Ecommerce’ Category

How Will Online Businesses Be Affected By Google’s Instant Search?

Tuesday, September 28th, 2010

Instant SearchGoogle’s new way of presenting search results has caused a bit of stir in all areas of online business and web marketing around the globe. Their new ‘faster’ system gives you search engine results as you type. So when you are looking for ‘cheese’ for example – as soon as you type ‘c’ you will start receiving results, then when you type ‘h’ you get more results and so on. Basically Google are trying to predict your search term before you have finished typing it. Sounds good? But what effect will this have on your online business?

Well, the concern is that people who invest in search engine marketing may have to re-evaluate their strategy.  Some people think that those who have spent long hours working hard to optimise their page for something like ‘lubricated widgets Wales’ may no longer get as many impressions or indeed conversions as some of their traffic will be gobbled up by those who only typed as far as ‘lubricated’ before being distracted by some other website offering similar products.

Worry not business owners! The concern around instant search is unfounded as Google’s core system will remain unchanged. The fact is, if someone is really looking for ‘lubricated widgets Wales’ then the chances are that they will still make it to your site eventually – your hard earned search engine ranking will still perform the same. Once people get used to the interface it may even increase your visitors as people can see their results as they type, they may get closer to your site even quicker. For example, say someone was looking for ‘lubricated widgets South of England’ and could see that the resulting companies were nowhere near where they needed those businesses to be. In the past they may have just accepted the results for their initial search. But now with Instant Search, users will be more inclined to back up and try another term, such as ‘Wales’, to try and get closer to what they want.

While it won’t hurt to also optimise for shorter terms, it may well be unnecessary in the long run, as it is conversions and not impressions that really count. Just make sure that your payment service provider is equipped to handle your massive influx of profit all you Welsh widget sellers.

While Google’s Instant Search may feel like a big concern for online business owners, it really shouldn’t be. As long as you have well selected keyphrases and great content, products and services you should have nothing to worry about.

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Why the Father of the Internet Wants Free Access for All

Tuesday, September 28th, 2010

Global InternetYou may be sitting there flying around the internet downloading files, watching videos and flicking through pictures to your heart’s content. But spare a thought for the majority of the world who don’t have access to the internet at all. Now you may consider this no big deal as many people who don’t have the internet won’t even know about it and so won’t miss it. But when you think of all the benefits the internet could bring to so many of the needy or vulnerable people in the world you begin to see just how valuable it can be.

Tim Berners-Lee created the internet back at the very end of the 80’s. At the recent Nokia World conference in London, he asked the question: What about the other 80%? By this he means the other 80% of the world’s population who don’t have access to the internet. In his speech he explained how he would like his creation to be available to everyone on at least a low-bandwidth level to begin with. For some people in the world, having access to medical advice over the internet could mean the difference between life and death. In a way he is saying that the web should be essentially a global human right and as he is the one who created it (he is the creator if you will) his opinion deserves a lot of respect. (Maybe he has an ‘off’ switch?)

Tim Berners-Lee also spoke out about net neutrality. You may well be aware of the recent brouhaha about net neutrality and the potential for service providers to throttle bandwidth for certain users or for certain content. Tim outlined his position saying that he feels web traffic should at all times be treated equally no matter where it comes from or what it contains.

For online businesses, both issues will have impact in the future. Imagine you could open up your web services to the other 80% of the world’s population. Or imagine that the speed at which people could access your services were being throttled by your service provider because your competitor had paid some money. Both of these scenarios could play out in the near future which is why recent net neutrality talks and Tim Berners-Lee’s position is something for online business owners to really pay attention to. For now though, as long as you have a strong payment service provider, flexible payment gateways and strong money transfer services, your business should be fine, for now!

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What Will the Affect Be for Online Services if Royal Mail is Privatised or Sold?

Tuesday, September 28th, 2010

Mail BAgWith news brewing that Royal Mail, the UK’s national mail service, is in line to be either sold or privatised, this could well spell a boon for online business owners up and down the country. With a large portion of business done by post still, be it mail order cataloguing, direct sales marketing with flyers and leaflets or by sales letter, the fact that it may soon be harder or more expensive to send out large amounts of mail could well have an impact for online businesses.

If the plans go ahead there could well be a flood of new users and established businesses spending more time on their online presence. By being put off the usually resilient and reliable Royal Mail, businesses could find themselves forced to go down a digital path they had not considered before and they may find this is no bad thing at all.

There is a wealth of services available to any type of business online, be it as an ecommerce site or as a way to perform direct sales marketing or just as a brochure for your businesses services. The lack of cheap mail will be happily taken over by email as it has become a more and more interactive forum for businesses to appeal directly to customers, much in the way a flyer or postcard has done in the post until now.

Slowly but surely it looks like every business on the planet will need to have online presence, diminishing the need for a mail service from a business point of view. Courier and delivery services are available in droves to take care of product delivery and with the internet and email being a more every-day experience for even our ageing population there will be less and less to be afraid of for businesses. With some great payment service providers, internet merchant account providers and money transfer services available, the transfer of funds is even taken care of safely and securely.

The latest news on Royal Mail’s privatisation came when the Communication Workers’ Union, supported by the TUC, unanimously condemned the coalition government’s plans. If their plans do go ahead to sell off the Royal Mail, this union vote will place the government on course for a show down with the millions of workers affected.

Businesses online and offline need not hold their breath for the result though, as it is only a matter of time before business and online business is one and the same thing no matter what the state of the mail service is.

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What Would the Loss of Net Neutrality Mean for Online Businesses?

Friday, August 27th, 2010

Net neutrality has been a phrase thrust around the news recently, but what would its demise mean for online business? Well, net neutrality is the principle of user access to the internet being equal for every person surfing the net no matter where they are, what they are doing or who their service provider is. The fear is that internet service providers could throttle their bandwidth, giving some users faster connection than others. This would allow them to give preferential treatment to those who pay for say, an internet TV service, over those wanting to watch a video from a regular website.

BT is the latest to hint at giving just such a preferential treatment for its BT Vision service. The BBC’s Rory Cellan-Jones quoted Jon Hurry, the commercial director at BT Retail as saying:

“[A]t the moment with our TV service, BT Vision, we deliver entertainment content, video, at peak time to consumers via our network and we prioritise the traffic in order to be able to do this.”

While Rory went on to explain that in a call to BT’s press office, BT claimed that Mr Hurry may have not quite explained their position accurately, the fact remains that BT have in place a service which one way or the other, allows one set of users a different experience to others.

Web icon Google, who is usually a massive advocate of the net neutrality principals, while working on a proposal on net neutrality to the US Congress with Verizon, also hinted at some level of preferential service. They recommended that users have the option of a better service as long as it doesn’t detract from regular user experiences, as well as suggesting that no rules on net neutrality should be placed on mobile services as this is such a rapidly growing sector. While Google is still supporting net neutrality, it is saying that there should be some leeway.

So what would this mean for online business?

It means that, on one hand your business may be able to provide your customers an exclusively improved service, paying for faster access to your web features and content like video; while on the other hand it might mean that you find access to your businesses website is throttled back to allow greater bandwidth for others who can pay for the privilege. Businesses online often depend on high speed connection to their payment service provider and slow internet could hamper this for them. Having a hierarchical structure applied to the internet may undermine its free and open principles, leaving those without the means to compete, left languishing pitching at a lower level.

On what side of the fence do you stand?

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Why Using Legitimate Software is So Important for Online Businesses?

Friday, August 20th, 2010

With the latest mobile operating system, Android, being targeted recently by virus writers, it feels appropriate to reiterate just how important it is for people, and especially online business owners, always to use legitimate software when operating on the web.

This latest piece of malicious software came tucked in alongside an app which on the surface worked as a regular looking media player. While under the surface the ‘Trojan SMS’ would send premium rate text messages unbeknownst to the hapless innocent user, racking up large bills with the money landing in the virus writers pockets.

This latest situation should stand as a strong reminder to online business owners who rely on the integrity of their site and email systems to maintain their reputation. If for some reason you chose not to use legitimate software, perhaps downloaded from an erroneous third party site, you leave yourself open to be taken advantage of. Plus, with the rapid expansion of social media throughout the internet, the increased use of smartphones, mobile internet and online money transfer services cyber criminals are experiencing a new lease of life and are about to dust off some old school tactics to use in this fresh medium.

In order to thwart cyber criminals, there are a number of things you can do to protect yourself and your business.

Get Some Proper Antivirus Software

The first thing you can do is get yourself some proper anti-virus software. Not some free trail that keeps asking you to upgrade, real antivirus software that will regularly update and check your system. Illegitimate versions of antivirus may even be laced with a virus themselves. Stick to a reliable brand and do your research and especially if customer details will be kept on your machine.

Download From Reliable Sources

The Trojan SMS app was downloaded from somewhere other than the official Android app store, which is available from every Android phone. By choosing to download from a legitimate source you can avoid downloading anything that can harm your smartphone. Even if you do download something from outside the official app store, Android phones always ask your permission to allow an app to have control of certain actions on your phone. Check them out before you agree to install.

Beware Scam Emails

Scam emails always have and always will be a problem. The best advice is to check the legitimacy of the source of the email by researching any sites that send you a link and check with any friends or client in person or on the phone who send you any out of character emails, especially if they are asking for money or personal details.

As a leading payment service provider, Lancore pride themselves on the secure payment gateways that they provide for their clients as well as their highly secure internal systems. In this line of work it is imperative to not only know good security but to utilise it effectively.

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Why Facebook Integration Will Improve your Online Business

Monday, August 16th, 2010

One way in which you can improve your exposure is by moving your businesses website into a more socially accessible environment. This can be achieved by integrating your pages with Facebook. The social networking giant is no longer a ‘phenomenon’ as with over 500 million users it has become a by-word for modern online networking and for a fast growing movement of people who stay in touch and like to hear each others ‘likes’ and ‘dislikes’, often trusting this over more direct sales approaches.

The fact is that people don’t want to be sold to. They want to make informed decisions on their purchases. What Facebook integration can do for you is facilitate the decision of your visitors by providing an onscreen run down of what their friends say about your products. For example, let’s say you are in the business of selling shoes. Visitor A comes onto your website and you say ‘Hi, buy our shoes, they are really great.’ Now for some consumers this might be enough to convince them to buy your product. But for the more discerning consumer they will need a bit more convincing before any online credit card processing takes place. They may go off and find some comparisons, read some reviews, but above all they will trust the opinions of their friends, and are most likely to respond to a recommendation from one of them.

Now once you have integrated Facebook onto your site, Visitor B arrives on your website and is not only greeted by your assurance that your shoes are ‘great’ but with the Facebook integration they will be able to see instantly that their best friends ‘like’ your product or have even left a more detailed comment like: ‘yes I agree these really are great shoes, I would recommend them’. Who can you trust if you can’t trust your best friends?

Facebook Connect is the name of the program that you need. It offers you ‘Like’ buttons which you can apply to your products so that people can see at a glance how many of their friends like something, ‘activity feeds’ which lets people see what their friends are doing on your site (e.g. Tom just bought some shoes), and also a comment section so that visitors can see what their friends really think of your products (e.g. Wow these shoes are so comfy, really glad I bought them).

A good ecommerce website should have a good grasp of integration from the social activities all the way down to their payment service provider. Through this they can offer an assured service that is secure, comprehensive and still has a human element involved.

By creating incentives and building the number of people who are friends with your website online, you will be making strides into the biggest social network ever and providing your business with a whole new arena to sell your products and increase your profits. Visit www.facebook.com today and see how easy it is to integrate your website.

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5 Ways to Make Your Website More Enticing to Customers

Thursday, July 29th, 2010

Web Page CloseupWith such a fiercely competitive network of websites and blogs out there, getting your website onto the screens of your customers and keeping it there is a tough job. There are many ways in which to help your business become more popular and more profitable if you own a physical store on a high street – doing things like regular advertising, improving the appearance of your shop front, placing special offers in the window and being friendly and courteous to your customers.

Similar concepts can be explored and utilised in the online environment to help your e-business become a success:

Unique Content

Having unique content on your website is a very important thing for two reasons. One reason is that when people come to your website they don’t want to see the same thing over and over again, they want to see something new and interesting to make them want to come back. Another reason is that search engines want to see that you are constantly updating your website. This will be a factor in how they rank your website in their search results.

SEO

This brings us on to search engine optimisation (SEO). SEO is the art of improving websites rankings in the search engines – thereby getting more potential customers to your website – through a series of techniques such as on-site optimisation, link building and keyword analysis. By employing a sustained SEO campaign your website can be swiftly moved up the search rankings and find you more new customers.

Pictures

Having created some awesome content and optimised your site for search engines, you don’t want to scare your customers off with some poor quality, pointless photos which don’t do you or your products justice. A good photo can be the difference between a customer staying or not.

Involvement Devices

An involvement device is a tool which immediately grabs your customer’s attention as soon as they reach the site. Not just verbally, but with something they have to interact with which encourages them to stay on the page and invest their time and attention on you.

Attractive

Having a well designed site is not only important for usability, but is something which people subconsciously look for when they touch down on your website. How many times have you arrived at a webpage only to not find anything working, not know how to find out what you want and not like how anything looks? This is what you want to avoid with your site.

Have a good look at your website and really go through these important points and tick off each one that you could do with addressing, then act!

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Top Tips from the Big Boys on How to Be Successful in Online Business

Monday, July 26th, 2010

Ecommerce GlobeIf you are a business owner, you will likely have aspirations of high sales figures, loyal customers and growing budgets. One way of helping you get your business heading in the right direction, and in this case online business, is to look up to businesses which currently captivate and entice millions of people around the world to invest in, log on to and buy from their websites. By taking a look at the heavy hitters out there you can see what makes them an online success and what advice you can take from their example to help your business improve.

By using the Alexa top 500 websites in the world list, which calculates its list based on the highest combination of visitors and page views, picking websites which are basically ecommerce sites and discounting websites that are search engines or directories or social networking, this list of most successful online businesses becomes a bit more interesting and less of a popularity contest.

Tucked in at No.11 on Alexa’s UK list, Amazon is the top ecommerce site behind search giants Google, Yahoo and Windows Live, and behind Facebook and things like BBC online and Wikipedia. All of which are not normal ecommerce sites. Amazon has a massive multinational customer base with, in the US, nearly three times the internet sales revenue of its nearest competitor Staples. Amazon can teach us that constantly diversifying your product base and never sitting on your laurels will keep your business profitable and ahead of the curve.

eBay sits at no.8 on Alexa’s list. Now while it is not necessarily always making profit for itself through selling items it certainly turns a healthy profit through an ‘insertion fee’ for every item users submit for auction. It must have done having purchased PayPal for $1.5 billion. Ingenuity eBay teaches us, is the key to making money online. When eBay first launched in 1995, it for a long while had a veritable monopoly on the genre until people caught up.

While these are the two biggest direct online retailers, the likes of Google, Facebook and Yahoo all make an even healthier profit by selling services, links and advertising. Is this a sign of the times that to make money online, selling goods is a less lucrative option? If you are trying to beat the top dogs then yes. But if you are a normal business with good products then online selling is still by far the best option.

Martin Able is an established team member at the payment service provider Lancore and has a wealth of experience in secure and reliable money transfer services.

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The Best Smartphones for Business Owners

Thursday, July 22nd, 2010

smartphoneIf you are in business these days it is almost essential to have a smartphone. With all the mobility of a…er…mobile, and all the handy application usefulness of a computer, they go with business like bread and butter. They are particularly valuable for small businesses and can act as an entire office for some one man companies. If they could find somewhere to keep the mugs in a smartphone they would no doubt do coffee too.

Every month it feels like there is a new development in the smartphone market, with the iPhone 4 not long out, regular upgrades to operating systems opening new avenues and new handsets popping up all over the place, how do you know what to get if you are looking to buy? Well here are what I can tell are the top dogs of the moment and a taste of what they have to offer people in business.

iPhone

Positives: For starters there is no denying its iconic status and the element of prestige that make people fork out those extra few pounds to pull this out when in envious circles is certainly a positive factor. The new iPhone 4 with iOS4 has multi tasking, a multitude of business friendly apps and speedy browsing all of which make for a great business-use smartphone.

Negatives: Possible problems with the antenna on the new phone have been well documented but supposedly are due to be solved with a software update.

HTC

Positives: Using the Android operating system, new HTC smartphones such as the Desire and HD2 provide a very fast and user friendly experience with a very fast processor, multi tasking and a personalsable home screen. This along with a platform which allows you to create and upload your very own apps makes this a very versatile smartphone.

Negatives: A few missing areas of built in functionality but which can easily be plugged with the multitude of apps, plus some have said it has an inferior battery life. However, in practice it seems to be no different to the other smartphones of this generation.

Blackberry

Positives: Has been the first choice for many business professionals for a long time and now even the Queen has one after being given a Blackberry as a gift after touring the Canadian headquarters of its maker, Research in Motion. Blackberries have multi-tasking skills and a great battery life to allow for lots of emailing and status updating.

Negatives: A limited application store choice in comparison to the Apple app store and relatively slow browser when compared to its competitors.

Any one of these amazing smartphones will be a massive asset to any business professional but the question is: do you buy now or wait a few months for the next amazing innovation to be announced?

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Government to get everyone in the UK Online by 2015

Thursday, July 22nd, 2010

UK_OnlineThe Networked Nation Manifesto published on 12th July 2010 highlighted the number of people in the UK who are missing out on opportunities that the internet brings. The UK digital champion Martha Lane Fox produced this manifesto and has announced plans to try and get everyone in the UK of working age online by 2015. This is spurred by the fact that if everyone who is not online took advantage of the opportunities the internet can bring, in the shape of access to jobs and consumer savings it could in turn save a lot of money for the UK economy. For example if just 3.5% of UK unemployed gained employment this would save £560m, and with 90% of jobs now requiring basic internet skills, getting everyone online could be an easy way to save some money.

The document not only ranks economic reason for getting everyone online, it highlights many social reasons, such as the statistics that show children from households with internet access do better at school than children from households without it. Also, the elderly tend to be the demographic least likely to access the internet but with old age being a prime time for loneliness and isolation, opening up the older generation to the social side of the internet could mean a lot to social services and concerned families around the country.

For online business this move can only be a good thing. More people online means more people to use online services and shopping outlets. Also if more elderly people get online, then this will open up what is currently a relatively small market with new online services created specifically for older men and women. It is likely that any services created with them in mind would need to be easy to use and as technologically friendly as possible.

While it may be impossible to get 100% of the UK population online, this manifesto may certainly lead to many more plugging in when before they may not have. For the success of the manifesto plan the proof will be in the pudding over the next few years; cost will of course be a factor with 50% of those not online earning less than £11,500/year. Martha Lane Fox hopes for this not to cost the UK anything, with investment coming from private and voluntary sectors, but with money levels in the UK circling the plug hole and what money there is being diverted away from things like schools, if people see any money being poured into internet access and don’t appreciate the benefits there could be some serious complaining on the way.

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