Archive for the ‘Ecommerce’ Category

Many New Ways to Make Payments with Your Mobile

Monday, June 14th, 2010

New e-commerce developments are upon us from brains akin to the likes of Einstein and Copernicus. First, there was ‘ye olde’ methods of paying for things; trading pigs and chickens at the local market or swapping shiny shells for goods and services; next there was actual gold and jewels in rich men’s pockets which were swiftly swapped for paper money because wallets and purses couldn’t handle the weight. In the modern age we have progressed from paper money and cheques, to plastic money, to online digital money and now…now we have some of these offerings below. People want to pay for things with as little hassle as possible and while keeping track of their accounts at the same time.

Apple iPhone 4 (Image Courtesy Of Apple)

Apple iPhone 4 (Image Courtesy Of Apple)

Square

The ‘Square’ looks like a sugar lump with an audio jack sticking out of it. This clever device allows you to make payments from your mobile at any location which has the appropriate software, or alternatively if you are a retailer, allows you to take payments from customers if they are also tooled up. It is free to sign up to the service and you can even have your receipts sent to your email or mobile phone to save on paper. What is most interesting is that as a retailer you can set up your Square account to use photo verification, so that whenever someone makes a payment, you can visually confirm they are the account holder.

Pageonce

Pageonce is a free iPhone app which can be used to make payments and help keep track of all your bills and transactions from your phone. Unlike regular mobile banking, this cracking app ties all your bills and services into one handy place to let you keep track of and manage your money. Bank accounts, utility bills and many other types of payment can be tracked and altered from the palm of your hand, allowing you to see a calendar of payments, charts and other stats on your spending. All in all it could be the best way for you to manage and hopefully save money.

NFC

Near Field Communication is a contactless way of transferring data from a mobile device to a receiver within a 10 centimetre radius. This technology was designed with mobile devices in mind and is an ideal platform for people to make close proximity payments with their phones. Currently used in some parts of Asia and Europe, NFC is used to pay for public transport ticketing, to read ‘smart posters’ and to use a mobile phone as a debit/credit card. Phones need to be built with NFC hardware inside, much like Bluetooth, but the infrastructure is already out there, ready for it to be used more widely.

As an online multi-currency payment processer and merchant service operator, Lancore is a market leader when it comes to online commerce and has opened up a world of new markets for new and existing business customers worldwide.

Having worked in money transfer services for over a decade, Martin Able has vast experience in ensuring secure online credit card processing.

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Why Your Business Needs a Mobile Webpage

Tuesday, June 1st, 2010

Browsing the web on a mobile has never been easier. There are more than 68 million mobile internet users worldwide and this number is growing. Since the development of Smartphones like the iPhone and Android platforms, getting online on your phone is an increasingly seamless and daily occurrence. Also, next year sees the launch of 4G internet. Much like the 3G internet currently used by mobile surfers but up to 20 times faster. With this in the pipeline you can be assured that mobile commerce is going to be a big part of the future of business.

Just picture it, someone sitting on the bus on the way home from work with their iPhone, watching Youtube videos and clicking through web pages when they come across something that catches their eye relating to your product. They click onto your mobile web page and before you know it, they have placed an order. This sort of impulse buy could lead to a big increase in sales.

Currently in the world of mobile internet there is a hot pot of mobile operating systems and browsers all bubbling away bouncing off each other not quite sure where to go and with who, or if they should go off and get their own operating system. They call this fragmentation, and it is likely to continue. However, while operating system decisions will remain in the pot for a while, it seems mobile browsers are getting out and heading for the shower because they have been in for longer. Browsers for the most part will be based on Webkit and have, judging by the trend, agreed to support HTML5, meaning that the majority of mobile browsers will be more consistent. Not that HTML5 is by any means the piece de resistance as there is much new innovation round every corner but it is at least a sign that things will have a strong base.

So with this in mind there is no reason for you to hold off building your mobile web page. Business is going mobile whether you like it or not so best jump on board now.

Amazon has an excellent mobile web page, check that out first to get an idea of what to aim for.

Check out these pages to give you some help with design and layout.

  • W3C – Web Mobile best practices
  • Google – Tips on developing mobile sites

There are some requirements when creating your mobile site:

  • Your site must be XHTML compliant
  • Do not use frames
  • Create a site map telling Google this is a mobile web page
  • Keep your internal page links shallow to keep your mobile users engaged
  • Use external CSS style sheets for mobile speed

Martin Able is a professional in providing complete payment gateways for top businesses allowing money transfer services to run smoothly.

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Top 5 Ecommerce Applications Of Social Media

Friday, May 28th, 2010

Social Media is big business and with the right plan of action and a delicate touch any site can utilise people power to improve their ecommerce. Here are a few brands which have made a big difference to their ecommerce growth using social media.

Zappos

Zappos is an online shoe and clothing store which uses their company culture to sell their products. They believe that their company culture is strong enough to sell their brands by using Twitter (400 staff tweeting) and other social media outlets to project their lifestyle. Their blogs for example contains more information on their day to day life than about product updates and new releases.

Dell

Dell asks its customers to help shape its brand and even its products. A while back, some might say it was in the bad books of the social media world, but if its websites navigation is anything to go by they now make a strong statement about their commitment to community and service. They are active in every social media sector and have over 400,000 ‘Twitterers,’ or is it ‘Twits’ or ‘Tweeterers’? Most interestingly, Dell has an idea generating community called ‘Ideastorm,’ from which tens of thousands of ideas have been generated. 200+ of which have been implemented.

Best Buy

Best Buy has a mantra of radical transparency. It is also a company of regular Twitter users, but its use of an open application interface is awesome as this provides developers with access all its catalogue data from their ecommerce website to allow them to use it to test and create new applications.

Wet Seal

Wet Seal is a clothing store which has an online gallery where customers can create ensembles from their catalogue in order to best judge what to buy. However this catalogue is also a community forum where people can publish their ensembles and get reviews from other customers. This is a step beyond a normal review by being imagination driven and brings in visitors motivated by social validation. The idea is taken a step further when you visit a store physically. Customers published ensembles are searchable, so your choice of outfit could be a tool to sell to another customer – user generated merchandising.

Build A Bear Workshop

How can you use social media to sell something like a teddy bear? – Primarily, an experience centric product. Well ‘Build A Bear Workshop’ created an online world for its, largely child, patrons. This online world is basically a ‘Facebook’ for kids. From this interactive world customers can chat and share online items from each other and have access to staff from ‘Build A Bear Workshop’ to answer questions and buy online goods.

Social Media is an important and growing part of the ecommerce universe, and when used with innovation and sincerity it can be a powerful tool. How could your business use social media to better sell your product?

Martin Able is an e-commerce professional experienced with money transfer services and cheque processing for internet retailers.

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Adobe CS5 to Make Web Design a Breeze

Friday, April 2nd, 2010

Design is of course a major aspect of ecommerce as an attractive design can be as important as the function of the site. This is what initially draws potential clients into your site and someone can turn on a site in an instant if they don’t like the design. People are fickle like that. What you need to ensure is that your site is both well arranged and the colour scheme and design is attractive.  Fortunately web designers aren’t left in the dark  when it comes to development tools, and with the impending release of Adobe Creative Suite 5 things are about to get even better for them.

It’s been some time since the release of the last instalment CS4 and for many designers this new version is long overdue. Not that the previous version is limited, it’s just the case that as internet technology moves forward designers and developers alike are forced to move forward by embracing new methods and technologies. CS5 represents a next big step forward for designers due to its array of tools and vast improvements.

The Adobe creative suite package contains a vast amount of tools of varying use to designers so were going to omit many to bring more focus to those that are most eagerly anticipated. Adobe Dreamweaver is one of the most well known web design tools and can make the process of designing a webpage vastly easier for even a beginner. For an experienced designer it constitutes a very useful tool that vastly decreases the time it takes to put the structure of a web page together. For developers it provides easy access to all relevant tags instantly as well as advanced PHP support. The last version provided a built-in preview function for viewing how PHP functionality will work when live.

Adobe Flash will also receive an update. While this tool can be used to create advanced applications like games it can also provide dynamic and attractive visual elements on the page.

Of course for a designer the drawing tools come pretty close to the front of the queue and CS5 will have these in abundance. As with previous versions it will feature updates of the various drawing and image manipulation tools including adobe fireworks, illustrator and photoshop providing advanced raster and vector graphics editing. Photoshop will provide some particularly intriguing new additions such as advanced content aware fill allowing you to remove elements from a page easily without having to spend a copious amount of time filling in the vacant space behind the cutting.

All in all the package offers a comprehensive range of tools allowing you to get to grips with some really advanced tools. The only thing that might put people off this suite is the price.

“The Author of this article Martin Able was worked with many website designers and owners to provide them with money transfer services and ensure security for online credit card processing.”

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Advertise Your Way to More Sales

Friday, March 19th, 2010

In previous blog posts we have looked at how you can analyse site traffic tools such as Google Analytics to better tune your site for better conversions. Once you are confident on your sites ability to convert visitors into customers then you may start wondering how best to drive not only traffic to your site, but traffic that you actually want on your site. After all, 1000 potential customers is better than 1000000 casual visitors with no chance to convert.

One technique to drive quality traffic to your site it to use online advertising, one popular way is to use ‘pay per click’ advertising. This can be a very cost effective way of attracting the right sort of people to your site. As is suggested in the name, the advertiser will only pay when the user clicks on the advert.

The actual running of a pay per click campaign through AdWords can be quite an involved job, those people looking to spend some time setting up their advertising will find that they won’t get the best from what Google’s AdWords system has to offer.

If you have had an SEO campaign previously then you may have a slight head-start when it comes to setting up an AdWords account, try using the keyphrases researched for that SEO campaign to see how they will perform in AdWords. You are looking for keyphrases targeted to your industry that are also used frequently in searches.

Now comes the time to write your actual advert text, or copy. This will be the first way you interact with your potential customer so you need to have copy that is eye-catching. This could be by displaying savings available on your site, by clever word-play or any other technique you can think of to make your ad stand out.

You will now have the beginning of an AdWords Campaign, much of the work is still ahead though, there are many facets to creating an effective online advertising campaign. Many businesses find that hiring another company to maintain the account works out as the most profitable way to organise pay-per-click advertising.

If this advertising is done well then a stream of quality traffic can be effectively directed to your site. If you look at the AdWords page on Wikipedia you can see that Google AdWords reported revenues in 2008 were $21 billion, there are a lot of businesses using this form of online advertising!

With years of experience in money transfer services and utilising extensive online credit card processing methods Martin Able has considerable expertise in managing payment services for online businesses.

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Ecommerce Made Easy With Web Design Plug-In

Friday, March 12th, 2010

The first stage of creating an ecommerce website is of course coming up with a good idea. Whether you’re selling organic tomatoes or Toshiba televisions you have to have your ideas in place before you go on to the next stage. One area that must almost immediately be attended to is the site design. It has to be eye catching, organised and fit with the theme that the site is trying to create.

You don’t want for instance, a children’s toy site in a sinister black and red design. That’s just an obvious example but it makes the point that a sites design has to be tailored correctly. It can however be very time consuming to constantly tweak and redesign a site. Fortunately there are tools available which can make the process both quicker and easier without having to cut back on the sites aesthetic appeal.

Photoshop is often closely tied to websites in the design stage, but thanks to a variety of plug-ins it can also provide a highly useful development platform. Media Lab Inc are a top provider of Photoshop plug-ins and have recently announced the impending release of SiteGrinder 3. This development feature can quickly and efficiently build web stores with fully integrated shopping cart features including CSS and XHTML right from Photoshop using basic Photoshop text and art layers.

In addition once the site is up and running the SiteGrinder software can allow you to edit and manage content on the site from and internet ready computer.

Furthermore it’s not just for beginner web designers, as while it generates the code directly from the Photoshop setup this can be easily edited afterwards in Dreamweaver for instance. As such a non-developer can create a working site from scratch and without having to write a single line of code, while a seasoned developer can use it to create a foundation on which to build.

Of course like they say ‘there’s no such thing as a free lunch’ and the SiteGrinder 3 service will cost you. SiteGrinder 3 is set to become available from the 29th of March and clients are being encouraged to make the transition from SiteGrinder 2 and pre-order the product. By pre-ordering you can receive a discount with the full Web Suite available for $499 with a $300 saving.

Clearly this isn’t the cheapest tool available, but by offering high quality web design with multi level menu creation, dynamic function input and easy flash feature input among an abundance of other features it’s clearly going to sell.

Of course… you could always just use notepad.

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Great Methods to Boost Your Sites Profile

Friday, March 5th, 2010

Whether it’s for an ecommerce site or any other, it’s vital to get your name out there. There was a time when businesses got promoted by word of mouth. It still holds true for websites, word of mouth is a great provider for business, but in this case word of mouth most often refers to people posting on forums or from websites linking to you. However getting this to happen requires some work and you can’t simply rely on them coming to you. Here we provide a variety of seller utilised methods for getting your name out there to the right people.

Blog

Blogging is a great way to boost awareness of your business. Firstly it can enhance the profile of your website within Google’s search engine but it can also help bring people to your site in a new way. If you write blog articles regularly which are relevant to your business then you’re providing an alternative point of access for your site. Furthermore, people looking for information on your industry or product will find it very helpful, and who do you think they will look to when it comes time to buy? The website that speaks like an authority in their industry.

Analyse Data

If you don’t have analytics installed on your site, get it. It is an invaluable tool for analysing your sites data and it won’t cost you a thing. It provides you with all the info you will need to understand how users are interacting with your site. Through this you can determine your sites strong points as well as any short comings, this will allow you to make the relevant changes to maximise its potential. Among a multitude of other features you will also find you can track your goal conversions (most often sales) and pinpoint your target market. As a result you will know how to get your site out to the right people.

Social Media

A fairly modern method of site promotion, the effects are currently difficult to measure. However, if you consider that you are promoting to the millions of twitter users then you start to see the potential. By posting tweets related to and answering questions about your industry you can build up a reputation and some followers and hopefully direct some of that back to your site.

PPC

One of the most direct ways of advertising your site is to use a Pay-per-Click campaign. Although there will be some costs involved the rewards can easily outweigh this if it is applied properly. The result is that you will receive adverts listed at the top of relevant searches and pay an amount each time someone clicks through to your site. The end result being, that for a small cost you can get your site a great deal more exposure without extensive SEO.

As an expert on money transfer services, Martin Able knows the best methods for maintaining secure and efficient online credit card processing.

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Top Tools for Making and Keeping Your Site Successful

Friday, January 8th, 2010

With any website there are a multitude of hurdles to get over to get the website up and running. The process of laying down a design for a website and getting development underway can be a somewhat arduous procedure. However, particularly for an ecommerce site, the work does not end there.

Once a site is up and running it is vital to keep it in perfect working order as the alternative is to attract few new clients or start losing the clients you have. Ecommerce is a fickle business and in order to stay on top, promote yourself and most importantly turn a profit, it’s imperative that you take any advantage you can get. Fortunately there are a massive selection of tools available that provide assistance in monitoring and optimising your site. Here are a few of the more vital ones at your disposal. (Fortunately, some of them are free!)

Keyword Analysis Tools

Keyword analysis plays a major part in the search engine optimisation of your site. Good use of keywords will allow you to funnel more specific traffic to your site, filtering out the most likely buyers from the browsers. By determining the right kinds of keywords you can determine what kind of competition you’re up against for search terms and which search terms can separate your site from the herd. Fortunately there are a multitude of keyword tools available on the web. Some of the top ones are Wordtracker, Keyword Discovery and Adwords Keyword Tool. The former two offer more features but a have a paid subscription while the Adwords Keyword Tool is free.

PPC

Pay-per-click campaigns can form the backbone of your websites promotion. Some sites sell advertising space, however the most prominent way to run PPC is through a dedicated service such as Google Adwords, Microsoft AdCenter and Yahoo’s Search Marketing. These major search engine providers run advertising through their own search engines as well as websites who have opted into the program. These services assist you in quickly and easily creating your advert, choosing your keywords, setting your budget and deciding where to display. Alternatively you can turn a profit yourself by renting advertising space on your own site. Just make sure that you don’t allow adverts for your direct rivals!

Website Optimizer

Website optimizer is a free tool from Google that allows you to optimise and tweak your web pages more efficiently. It is important to not only maintain your site but try to constantly improve it. Website optimizer allows you to run two versions of the same page simultaneously by alternating them between users. That is to say that you can compare the success of two variations of one page to determine which is the most successful. Through this, your site can be constantly running comparisons and therefore be ever adapting and improving.

Analytics

Analytics is possibly the most vital tool you can employ to manage your site. It allows you view in-depth statistics on how users are interacting with your site. Through this you can determine which parts of your site are letting you down, which products are drawing the most attention and how people are finding your site among a multitude of other features. You can find out about setting up an analytics account in one of our previous articles as well as several others that provide more in depth discussion of how to utilise analytics for optimising content and optimising for your clientele.

With the use of these tools you will find keeping your site in prime working order a far less laborious process. Furthermore you will be able to make improvements that will help bring more traffic to your site and hopefully generate more sales!

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Displaying and Sorting Your Items for Maximum Sales Impact

Monday, December 21st, 2009

Aside from the obvious functional elements that a good ecommerce site needs it also has to be visually appealing. Furthermore, the visual and layout options of your products must be helpful and easy for your customers to use. If a site appears disorganised and provides too much information contrary to the sites purpose then it will bemuse customers and few will stick around to browse your site further or make a purchase.

While you will want your site to have its own unique feel and style, it is important to follow a few important standards when organising your product search. These can vastly improve a sites quality in the eyes of the visitor and potentially bring in a greater number of sales. Internet shoppers are a very different creature from your common high street shopper. The major difference is that while high street shoppers set out to make purchases, a large percentage of online shoppers are simply browsing and, as a result, are more fickle. This means they are easily put off by poor product layout and a lack of product filtering.

Precise navigation

Navigation is key in so much that if a user can’t find what they want they’re not going to be buying it. It’s imperative that when setting up your product databases you take into consideration how related products will be browsed and what grouping each product is most suited to. Furthermore, each product group must be relevant and you must also consider how sub genres could be applied. A TV for example would fall under the category TV’s with possible sub categories of LCD > Sony > Bravia. If your categories are too broad then a user will struggle to find what they’re looking for amid a mass of irrelevant products.

Provide Search Bar

In the same vein as anchor link navigation it is standard practice now that a user can browse a site using a search box. This is extremely useful as it allows a user to bypass the whole system of links and just look directly for a specific item. However equally as common as search boxes are faults within search boxes, too often users type in the name of a specific item and are returned an assortment of completely irrelevant items. It is essential to set a complex system of filters for your search box so that it is not too broad as this will return to many unrelated items. On the other hand, one that is too strict will be too harsh with user queries and often return nothing.

Refining search options for customer ease of use

There are a variety of other key features that any good ecommerce site should provide to allow easier browsing. When a customer is looking at a selection of items they should be provided with substantial details of the items in question, such as an image (of course), availability, cost and savings, colours and sizes. You want to provide the user with as much information about the product as you can in the small area available. It is often useful to have a feature available that will output the product in greater detail (perhaps a 3D viewer). Features of this sort are more difficult to set up but are massively beneficial in improving the user experience.

It is also critical to allow filtering and sorting of products. These features are vitally important as they allow the customer to be more specific about what they want. Customers should be able to filter products by a variety of features such as size and brand in order to narrow their search accordingly. Sorting should allow the user to put these items in order by price (high-low/low-high), best selling, user ratings, etc. Filtering should always be available on an ecommerce site and is a reasonably easy process to setup.

The point is that you are trying to make the experience for the user as simple as possible. Most important to note is that the user wants to browse the site their way. In order to allow this you must make the browsing of the site precise without making its navigation and filtering methods too rigid.

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Discover How E-Commerce Tracking can Help You Increase Your Websites Profitability

Thursday, November 19th, 2009
E-Commerce Tracking

E-Commerce Tracking

Previously I have discussed the enormous benefits that come from using Google Analytics to monitor statistics on your website, and in particular why tracking your goal conversions is vital.  In this article I am going to look a little more in depth at how you can track not only goal conversions but goal values allowing you to analyse in detail exactly how much revenue traffic sources,  your online advertising campaigns and keyphrases are bringing to your business.

If you have been following this blog I’m sure you will already have set up Google Analytics and added goal conversion tracking.  But if not that will be your first step to implementing a full e-commerce tracking solution.  Once your analytics account is fully set up you will need to ensure that Google is aware that your website is an e-commerce retailer.  To do this choose to “Edit Profile Information” in the analytics settings and ensure that the “Yes, an E-Commerce Site” radio button is highlighted.

You will also need to add a few simple lines of code to the receipt page on your website.  Google provide this code in their online help centre (located here) and it can be copied from there directly into your receipt page.

This code will inject some additional information into the data that is transferred to Google Analytics.  This includes information on both the transaction (for example the transaction ID, total sale value, shipping costs, and the city, state and country that the transaction was generated in).  In addition to the transaction data the e-commerce tracking code also send data specific to each item that was purchased in the transaction.  This includes the transaction ID (in order to track which transaction the item is related to), the product name, the category, the quantity ordered and the price of each unit.

As you can imagine this extra data provides huge scope for further reporting and analysis within Google Analytics.  While knowing which keyphrases are driving the most traffic and which are converting the most often is undoubtedly vital information it is even more important to know how much revenue they generate;  20 conversions on a product with very low profit margins for example may prove less useful to your business than one transaction on a product that is hugely profitable.

For most business owners profit margins form the bottom line, and the only way to accurately know how much profit is being generated from online marketing is to employ an e-commerce tracking system.

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